Value creation: an internal customers’ perspective

Internal Customers and Internal Suppliers

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Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation

Analyzing e-business value creation from a resource-based perspective

In recent years, scepticism about the value of e-business and information technology (IT) at the level of an individual firm has been renewed. In this sense, information systems researchers face pressure to answer the question of whether and how e-business creates value. To respond to this challenge, this paper develops a conceptual model, grounded in the resource-based theory, for assessing e-...

Operators' Value Creation Models in Electronic Invoicing-User Company Perspective

Electronic Invoicing (E-invoicing) has been going through fast development during recent years. It is believed to bring great savings for companies. There has been a lot of research and studies on Einvoicing. This study is going to study on how E-invoicing operators could create value but from users’ perspective. The study is going to build its own value creation framework based on Amit and Zot...

Toward a Service (Eco)Systems Perspective on Value Creation

This article discusses how the core concepts of service-dominant logic—service-for-service exchange, value co-creation, value propositions, resource integration, and highly collaborative relationships—point to a generic actor conceptualization in which all actors engaged in exchange (e.g., firms, customers, etc.) are viewed as service providing, value-creating enterprises. In other words, all s...